Bachelor of Business (Service Management)
University of Canberra
机构类型: 大学/高等教育机构
等级: 本科生
CRICOS: 00212K
Students of this course will: Integrate theory and practice in service management and articulate the impacts of recent developments within the field; locate and evaluate a range of research frameworks and skills within service management; develop and practice a service perspective on business and in managing organisations; examine service phenomenon at multiple levels of analysis and identify connections between them; utilise design thinking when investigating service problems and creating solutions to them; create value in services through relevant indicators, such as service quality, service experience, customer satisfaction or wellbeing outcomes; and synthesise interdisciplinary business knowledge when analysing and responding to complex or uncertain service problems.
